FAQs

General

1. What materials are your pieces made from? Our jewelry is crafted using high-quality materials including sterling silver, stainless steel, and gold plating. Each product listing includes specific material details to help you make an informed choice.

2. Is your jewelry hypoallergenic? Yes, most of our pieces are hypoallergenic and suitable for sensitive skin. Please refer to individual product descriptions for any specific material information.

3. How do I care for my jewelry? To keep your jewelry looking its best, avoid contact with water, perfumes, and harsh chemicals. Store it in a dry, soft pouch or box when not in use. Gently wipe with a jewelry cloth after wearing.

4. What is your return policy? We offer a 14-day return policy from the date of delivery. Items must be unworn and in their original packaging. Please reach out to our support team to initiate a return.

5. When will my order ship? Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email to monitor your delivery.

6. Do you ship internationally? Yes, we offer international shipping. Delivery times and rates vary depending on the destination and will be calculated at checkout.

7. Can I track my order? Absolutely! Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your package until it reaches your door.

8. I received a damaged or incorrect item—what should I do? We’re so sorry for the inconvenience! Please contact us within 48 hours of receiving your order, and we’ll make it right as quickly as possible.

9. Do you offer discounts or promotions? Yes! We regularly run special offers and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals.

10. How can I contact customer support? You can reach our friendly support team via email at [your support email] or through the contact form on our website. We aim to respond within 24 hours on business days.